Last updated: May 12, 2026
This Refund Policy explains how refunds are reviewed and issued by USA GOLDEN DOORS.
Refund Approval
Refunds are issued after we receive and inspect an eligible returned item, or after we confirm that an order issue qualifies for a refund. Items must meet the requirements in our Return and Refund Policy.
Refund Method
Approved refunds are issued to the original payment method used for the order. We cannot issue a refund to a different card, bank account, or third-party payment account.
Processing Time
Once approved, refunds are usually submitted within 5 business days. Your bank, card issuer, or payment provider may need an additional 5 to 10 business days to post the funds.
Shipping and Fees
Original shipping, delivery, handling, installation, and service fees are non-refundable unless the refund is due to our error, a defective item, confirmed shipping damage, or a legal requirement. Return shipping costs may be deducted from the refund when applicable.
Partial Refunds
Partial refunds may apply when an item is returned with missing parts, damaged packaging, signs of use, or other conditions that reduce resale value.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already shipped, entered production, or been prepared as special orders may not be cancelable.
Contact Us
For refund questions, contact info@usagoldendoors.com or (626) 421-1561.